Scrappie Support
Need a hand with Scrappie? We’re here to help.
Most answers live right here. If you can’t find yours, email us at whatsinthef@gmail.com and a real person will get back to you.
How do I add items to my fridge, cupboard or freezer?
Tap the camera button and scan a barcode, photograph a receipt, or upload an online order. You can also type an item in or say it out loud — every route ends at the same quick review, where you check the name, quantity and best-before date before it's saved. Add anything without a barcode using Type & search or the add-anywhere button.
How do receipts and online orders work?
Photograph a paper receipt or paste in an online supermarket order and Scrappie reads the items for you. You'll get a review screen to tick off what you actually bought, fix anything it misread, and choose where each item lives before saving. Nothing is added to your home until you confirm it.
What are expiry and use-soon reminders for?
Scrappie surfaces anything due today or tomorrow in Eat Me First, so you can rescue it before it goes off. If you switch on reminders, Scrappie can nudge you once a day (morning or evening) about food that needs using, and check in about anything that's been in the freezer a while.
How do recipes and AI Chef work?
Ask AI Chef what to cook and it suggests recipes built around what you actually have, flagging any missing bits. You can pin favourite recipes, add missing ingredients straight to your shopping list, and plan meals for the week ahead.
How do meal planning and shopping lists work?
Plan recipes onto days of the week and Scrappie builds a shopping list from what you're missing. Items you already have at home are crossed off automatically, so the list only shows what you genuinely need.
I can't sign in or my account isn't behaving.
Try resetting your password from the sign-in screen first. If you signed up with Apple or Google, use the same button you originally chose — accounts are kept separate on purpose. Still stuck? Email us and we'll sort it out.
Why aren't I getting notifications?
On iPhone, open Settings → Notification preferences and tap Turn on reminders. If you've turned reminders off in your iPhone's own Settings, Scrappie will show you the steps to switch them back on. Email reminders have their own switches in the same place, and you can choose which emails you receive at any time.
Still stuck? Contact us.
Email whatsinthef@gmail.com and tell us what happened — the screen you were on and what you expected are a big help. We aim to reply within a couple of days.
You can delete your account and everything in it at any time from Settings inside the app — details of exactly what we remove are in our Privacy Policy.